What can I do if a student needs to reschedule?

In some cases, you may need to reschedule a student who cannot attend the class they are registered in. If a student registration needs to be rescheduled, the best practice is to first cancel the student’s enrollment. This will open up the seat in the class and the training key can then be used by a different student.

If you do not have a replacement student and would like to use the voucher for another class, you will need to contact our Support team at We can return the key to the pool for you to use in a different class. Please make sure to include the student’s name and class they are no longer attending.

 For more information on cancelling enrollments, please see:

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