To cancel a student from a class, navigate to the Class profile page. Click Roster. The Roster shows all students currently enrolled into the class. Select the drop-down menu next to the student’s name and choose Cancelled. When you are finished, click Save Changes. Cancelling a student will then free up the previously assigned seat in the class; it does not return the voucher used for the seat to be used in another class. You can find a new training key on the Class Training Keys page to replace the one associated with the cancelled enrollment.
Operations Managers will only be able to cancel a student enrollment if the class has not started. Once a class has started, you will need to contact our Support team at firstname.lastname@example.org. If the student has not launched any labs we will be able to cancel their enrollment.
For information on rescheduling enrollments, please see: