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Where do I get help?

Do you need to find who to contact for help?

If you are in the TMS, at the top of the Site Administration page, click Contact. This will open the Contact Information page. This page will provides you with email links and phone numbers for who you should contact depending on the type of help you need.

For assistance with a launched lab, you should contact the help desk for the organization who provided you the lab. In addition, there is a Support tab on the right side of the interface that provides a link to the Help Center as well as Support Information to provide your helpdesk. Please be aware that this tab may have been disabled by the lab developer.

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Comments

  • Avatar
    Domenic Lemme
    I don't see this in my lab.no contact site tab. Please advise if there is any other way to contact for help.
  • Avatar
    Stephanie Clark

    Domenic, the Contact link is not in labs, it is in the LMS where you log on to launch your labs. If you need help while running a lab, contact the Help Desk of the organization that provided you with the lab and/or click the Support tab on the right side of the lab interface.

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